Business integrity
“Responsibility towards customers, employees, investors and other stakeholders is a key tenet of Tokmanni Group’s business.”
We observe the relevant legislative requirements and the principles of good governance in everything we do and often go beyond what is required by the law. In addition, the Group’s responsible business operations are guided by its values and Code of Conduct.
Kaisa Mattson, Head of Sustainability
Tokmanni Group is in the first wave of companies publishing report based on EU:s CSRD regulation. Business integrity is covered under the ESRS report’s section G1 Good Governance and there we report on topics such as company culture, Conducting business in reliable partnership, Zero tolerance towards corruption and bribery, Active corporate citizenship and Payment terms.
Due to businesses acquired in 2023, Tokmanni Group is in a transition phase in the integration of Dollarstore and Big Dollar as well as Click Shoes and Shoe House operations into its sustainability target setting and reporting. Tokmanni Group consists of Tokmanni and Dollarstore segments. Tokmanni segment operates in Finland and consists of Tokmanni stores, Click Shoes stores and Shoe House stores, as well as Tokmanni and Click Shoes online stores. When referring to Shoe House and Click Shoes store chains, name Shoe House is used to cover both shoe store chains, unless otherwise stated. Dollarstore segment operates in Sweden and Denmark and consists of Dollarstore and Big Dollar stores.
When we talk about Business Integrity,
we are talking about these topics in particular:
We identify risks and potential obstacles as well as positive opportunities related to operations at Tokmanni Group
- We are committed to operate in accordance with the UN Guiding Principles on Business and Human Rights, and we require the same from our business partners. We support the UN Global Compact and its principles on human rights, employees, the environment and anti-corruption. We are publicly committed to respect Human Rights in Tokmanni Group Code of Conduct and Group Human Rights Policy approved by the Board of Directors.
- We identify and assess actual and potential adverse human rights impacts by Business Social Compliance Initiative (amfori BSCI), country risk analyses, by conducting factory-level human rights assessments to new sourcing countries, by third-party reports and studies, and by stakeholder engagement for example with NGOs.
- We cease, prevent and mitigate human rights impacts by the development of supplier and other third-party due diligence processes through Principles and Guidelines on responsible purchasing, Tokmanni Group’s General Terms of Purchasing, Tokmanni Group Supplier Code of Conduct, third party audits, certificates, supplier trainings, own factory inspections, and corrective action plans.
- We provide or cooperate in remediation when appropriate by internal and external whistleblowing channels, by amfori BSCI Speak for Change Speak up channel, by amfori BSCI zero tolerance procedure, and by trainings and collaboration with other buyers through the amfori BSCI network. Amfori Speak for Change is not available in China but is currently launched in Vietnam, Turkey, Bangladesh, Cambodia, and selected regions of India.
- We track, report and communicate on human rights risks and related actions.
Charity work and Funds raising
Tokmanni Group is known for its low prices and wide and attractive assortment of products, but we also want to draw attention to the importance of corporate social responsibility. Funds raising and communicating about important questions in our society is our way to be a more socially responsible company.
The picture shows Sirpa Huuskonen, Chief People, Culture and Sustainability Officer at Tokmanni Group (left) and Liisa Partio, Communications Director at MIELI Mental Health Finland. Photo: Viivi Virtanen / MIELI Mental Health Finland
CASE: Charity work | Cooperation between Tokmanni and the John Nurminen Foundation
Since 2020, the cooperation between Tokmanni and the John Nurminen Foundation has focused on the protection of the Baltic Sea and its heritage. In 2020, 2021, 2022, 2023, and 2024 our Pisara – Protecting the Baltic Sea charity campaigns culminated on the same week that the Baltic Sea Day was held. Under these five campaigns, Tokmanni has supported the work to protect the Baltic Sea with EUR 178,000. We will campaign for the Baltic Sea again this year.
The projects to save the Baltic Sea supported by Tokmanni improve the state of the Baltic Sea by reducing the environmental load on the sea and the environmental risks to which the sea is exposed. The projects also provide information about the state of the Baltic Sea.
Photo: John Nurminen Foundation
Which sustainability topics would you like us to tell more about?
Tell us, for example, via Tokmanni’s customer service, we would like to hear from you!