sustainability management and organisation
At Tokmanni Group, sustainability is a part of the company’s strategy and day-to-day business operations. Sustainability work is guided by the business strategy, by company’s purpose, values and Code of Conduct. We have robust sustainability programs covering the focus areas Business Integrity, People, Products and Sourcing, and Climate.
Managing sustainability
The highest governance bodies of Tokmanni Group are the Tokmanni Group’s Board of Directors and respective Executive Groups of Tokmanni and Dollarstore. The Sustainability and Personnel Committee of Board of Directors assists the Board in matters related to the environment, society and governance (ESG). During the reporting period, governance bodies focused on addressing the risks and effects of changing sustainability related legislation.
Tokmanni has had a Sustainability Steering Group since 2019, headed by the Vice President, People, Culture and Sustainability, since mid-2021. The Tokmanni Sustainability Steering Group members include the Group President and CEO, and representatives from the finance, marketing and communications, sourcing, store network and concept, quality, and sustainability functions. Dollarstore’s sustainability and quality team is building an ESG organisation.
The framework for sustainability work and the sustainability goals are defined at the Group-level. Due diligence and precautionary principle guide all Tokmanni Group’s operations, including sustainability.
The Board of Directors has approved Tokmanni Group’s Code of Conduct and related ethical principles as well as non-financial information in the report of Board of Directors that includes Tokmanni Group’s material sustainability topics. Policies are approved by the Executive Group and guidelines by the Tokmanni Sustainability Steering Group. The Group’s new Sustainability and Personnel Committee monitors and evaluates the effectiveness of sustainability-related systems and processes. In addition, it assesses compliance with sustainability-related laws, regulations and company procedures. Group’s Corporate Governance Statement and ESRS report detail the role of the governance bodies in overseeing the management of and the decision-making concerning the organisation’s impacts on the economy, environment and people.
At Board meetings, the Chief Strategy and Development Officer, provides regular updates on the progress against the sustainability projects included in the 2021–2025 business strategy. These updates include information about the management of Tokmanni Group’s impacts and due diligence processes. Additionally, the Board holds strategy meetings to review progress against the corporate strategy, which includes sustainability topics, and next year’s priorities.
More information can be found in our English-language ESRS report’s GOV1 section.
| Shareholders | |
| General Meeting Nomination of the Board | Shareholders’ Nomination Board |
| Board of Directors Directing business operations and strategy. Ensuring sufficient resources for risk and performance management. Approving and overseeing strategy, sustainability targets and reporting. | Auditor External audits to assist Internal auditor. |
| Finance and Audit Committee Defining operating principles and key procedures for internal audit. | Internal Control Assisting to ensure compliance. Enhancing the efficiency of risk management, monitoring and governance processes. |
| Sustainability and Personnel Committee Assisting board to oversight and manage sustainability by monitoring sustainability reporting, assessments, data and targets. Approving policies and ethical principles. | |
| Group CEO Operational business and governance. Ensuring compliance. Implementation of strategy and sustainability targets. | |
| Group Executive Team Operational business and sustainability management. Monitoring strategy, IRO assessment, sustainability targets and reporting. | |
| Sustainability Steering Group Assessing and identifying IRO’s and necessary actions. Aligning subsidiary targets, policies and processes. Implementation, monitoring and operational management of sustainability targets, processes and sustainability reporting. |
Whistleblowing channels
Tokmanni Group wants to operate responsibly and transparently in its whole value chain.
On this page, “Notify us about an irresponsible product or operation regarding Tokmanni here”, you can notify Tokmanni about irresponsible products or operations at Tokmanni segment. In addition, employees are asked to immediately notify Tokmanni’s Compliance unit of any suspected violations of the Code of Conduct. Such notifications are submitted by email to the whistleblowing channel ilmoituskanava(at)tokmanni.fi, by telephone to a member of the Compliance unit or by letter to Tokmanni Oy / Compliance, Isolammintie 1, 04600 Mäntsälä.
Please note, that Tokmanni-related customer feedback should be sent to Tokmanni’s customer service.
For Dollarstore segment, all notifications are submitted to the whistleblowing channel through wb.2secure.se/wbui, or by telephone 0771-77 99 77. Read more about the Dollarstore whistleblowing channel in Swedish here.
Material sustainability topics
Environment
Our business model focuses on selling physical products. Therefore, operations cause emissions, waste, use of resources and land, effecting societal challenges like climate change and resource crisis in short, medium and long-term. Considering the business model, the material impacts relate to energy, products, sourcing, logistics and waste.
We have identified impacts in three topics relating to climate change: climate change adaptation, climate change mitigation and energy. Impacts on resource use and circular economy were identified as material in three topics: resource inflows, resource outflows and waste.
People
Our employees and their well-being are our priority. Creating an excellent workplace and focusing on diversity and equal opportunities are important for both retaining our existing talent and recruiting new employees in the Tokmanni Group. Tokmanni has identified workplace well-being and occupational accidents as material impacts affecting its own personnel. These are particularly related to working conditions, equality and promoting diversity.
Supplier relations are critical factor for Tokmanni Group’s success in both business and sustainability. Tokmanni Group’s current principles and guidelines cannot guarantee a complete lack of unfair working conditions in its value chain. This means that we invest in the well-being of employees in the value chain and in equal treatment and opportunities, especially in high-risk countries where the risk of human rights violations is high.
We are responsible for ensuring safety and quality of the products sold to customers. Since Tokmanni Group is operating in the retail sector, understanding customers and meeting their needs is the key to success and longevity of the business.
Which sustainability topics would you like us to tell more about?
Tell us, for example, via Tokmanni’s customer service, we would like to hear from you!